Terms And Conditions

Welcome to Hibo Surgical. By using our website or placing an order, you agree to the following Terms & Conditions.

1. About Hibo Surgical

Hibo Surgical is a manufacturer and supplier of surgical and medical instruments based in Sialkot, Pakistan, serving customers in local and international markets.

2. Website Use

Our website is for lawful business and informational purposes. You may not misuse, copy, or reproduce our website content without permission.

3. Product Information

We try to keep product information, images, and specifications accurate. Minor variations may occur, especially for customized or OEM products.

4. Quotations & Prices

Prices and quotations may vary depending on quantity, specifications, customization, packaging, and shipping. Final prices will be confirmed before an order is placed.

5. Orders

An order is confirmed only after Hibo Surgical accepts the order and the agreed payment terms are completed.

6. MOQ

Some products may have a Minimum Order Quantity (MOQ). The applicable MOQ will be confirmed with the customer before ordering.

7. Custom & OEM Orders

Customized and OEM products are produced according to the customer’s approved specifications. Once production begins, cancellation may not be possible.

8. Payment

Payment methods and terms will be agreed before order confirmation. Advance payment or a deposit may be required depending on the order.

9. Production & Delivery

Production and delivery times depend on product type, quantity, customization, and shipping method. Delays caused by customs, carriers, or events beyond our control are not our responsibility.

10. Shipping & Customs

For international orders, the buyer is responsible for applicable customs duties, taxes, import requirements, and clearance charges unless otherwise agreed.

11. Inspection & Claims

Customers should inspect products after delivery. Any damage, shortage, or incorrect product should be reported promptly with order details and supporting photos or videos.

12. Returns & Replacements

Returns require prior approval from Hibo Surgical. Customized, OEM, or private-label products may not be returnable unless agreed otherwise or found defective.

13. Product Use & Safety

Products should be used only for their intended purpose and according to applicable professional and safety requirements. Hibo Surgical is not responsible for damage caused by misuse or improper handling.

14. Regulatory Requirements

Customers are responsible for checking the regulatory, registration, and import requirements applicable to products in their country.

15. Intellectual Property

All Hibo Surgical logos, images, text, product descriptions, and website content are protected. They may not be copied or commercially used without written permission.

16. Third-Party Links

Our website may contain links to third-party websites. Hibo Surgical is not responsible for their content, security, or policies.

17. Limitation of Liability

To the extent permitted by law, Hibo Surgical is not responsible for indirect or consequential losses resulting from the use of our website or products.

18. Force Majeure

Hibo Surgical is not responsible for delays caused by events beyond our reasonable control, including natural disasters, government restrictions, strikes, transportation problems, or customs delays.

19. Privacy

Information provided through our website may be used to respond to inquiries, quotations, and orders. Please see our Privacy Policy for more information.

20. Changes to Terms

Hibo Surgical may update these Terms & Conditions when necessary. Changes will be posted on this page with an updated date.

21. Governing Law

These Terms & Conditions are subject to the applicable laws of Pakistan, unless different terms are agreed in writing for a specific transaction.

22. Contact Us

For questions about these Terms & Conditions, please contact us:

Hibo Surgical
Sialkot, Punjab, Pakistan
Email: hibosurgical@gmail.com
Phone / WhatsApp: +92 316 7192472